SAP Knowledge Base Article - Public

3278012 - [Onboarding] Candidate is still inactive even after the start date is passed and MPH has been submitted


  • Submit MPH for this candidate 
  •  After start date, the candidate is still inactive


SAP SuccessFactors Onboarding


  • The username for the impacted candidate seems to have been updated in the MPH step and is currently conflicting with the internal username of another user.
  • This results in the conversion job failure to convert this user on the start date


  • This is a known defect, and a defect JIRA is in place for this. The issue will be permanently fixed in future release.
  • As a workaround script can be raised to fix this issue. 

Note: Support engineers Please see internal notes for backend logs and reference script details


inactive user, after start date, EC, candidate, username,  , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem


SAP SuccessFactors Onboarding 2111