SAP Knowledge Base Article - Public

3278012 - Candidate is still inactive even after the start date is passed and MPH has been submitted - Onboarding

Symptom

When you submit Manage Pending Hire for the candidate, after start date, the candidate is still inactive

Environment

SAP SuccessFactors Onboarding

Cause

The username for the impacted candidate seems to have been updated in the MPH step and is currently conflicting with the internal username of another user.

This results in the conversion job failure to convert this user on the start date

This is a known defect, and a defect is in place for this. The issue will be permanently fixed in future release.

Resolution

As a workaround script can be raised to fix this issue. Please raise a ticket to support

Note: Support engineers Please see internal notes for backend logs and reference script details

Keywords

Onboarding, obx, inactive, user, after, start, date, EC, candidate, username, conversion, converted, not, profile , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions