Symptom
- Submit MPH for this candidate
- After start date, the candidate is still inactive
Environment
SAP SuccessFactors Onboarding
Cause
- The username for the impacted candidate seems to have been updated in the MPH step and is currently conflicting with the internal username of another user.
- This results in the conversion job failure to convert this user on the start date
Resolution
- This is a known defect, and a defect JIRA is in place for this. The issue will be permanently fixed in future release.
- As a workaround script can be raised to fix this issue.
Note: Support engineers Please see internal notes for backend logs and reference script details
Keywords
inactive user, after start date, EC, candidate, username, , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem
Product
SAP SuccessFactors Onboarding 2111