Symptom
When you submit Manage Pending Hire for the candidate, after start date, the candidate is still inactive
Environment
SAP SuccessFactors Onboarding
Cause
The username for the impacted candidate seems to have been updated in the MPH step and is currently conflicting with the internal username of another user.
This results in the conversion job failure to convert this user on the start date
This is a known defect, and a defect is in place for this. The issue will be permanently fixed in future release.
Resolution
As a workaround script can be raised to fix this issue. Please raise a ticket to support
Note: Support engineers Please see internal notes for backend logs and reference script details
Keywords
Onboarding, obx, inactive, user, after, start, date, EC, candidate, username, conversion, converted, not, profile , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem