SAP Knowledge Base Article - Public

3278017 - Careers option in Home dropdown is redirecting users to SuccessFactors Home Page - Recruiting Management


  • Cannot access Recruiting Internal Career Site.
  • Careers tab is redirecting users to SuccessFactors Home Page.
  • When trying to post a job requisition internally (intranet posting), it creates the following URL: null/job-invite/{jobReqId}/?isInternalUser=true


  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Select Careers from Home dropdown
  2. It redirects to SuccessFactors Home Page


The current instance has done an instance refresh with the data from another instance where the feature 'Internal Career Site powered by Career Site Builder' is enabled.


a. Please configure Internal Career Site Powered by Career Site Builder if you want to use this feature in the current instance.

b. To use the internal career site without CSB, please remove all the configurations related to 'Internal Career Site powered by Career Site Builder'.

Step 1: Disable Internal Career Site powered by Career Site Builder

  1. Go to Manage Recruiting Sites.
  2. Uncheck "Enable Internal Career Site powered by Career Site Builder".

Step 2: Delete Recruiting Career Single Sign-On Configuration

  1. Go to Manage Data > Recruiting Career Single Sign-On Configuration.
  2. Select the entry.
  3. Select Take Acton > Permanently Delete Entry.

See Also

KBA 3122786 - How to Backup Recruiting Marketing Settings before Instance Refresh? - Recruiting Marketing


RCM, Recruiting, internal career site, intranet posting, internal posting, RMK, CSB, ICS, Career Site Identity Provider, IDP, Recruiting Career Single Sign-On, instance refresh, unable to access , KBA , LOD-SF-RCM-POR , Career and Agency Portals , LOD-SF-RMK-ICS , Internal Career Site Builder (CSB, IAS, etc ...) , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , LOD-SF-RCM , Recruiting Management , LOD-SF-RMK , Recruiting Marketing , Problem


SAP SuccessFactors Recruiting all versions