SAP Knowledge Base Article - Public

3278982 - "Application Error: An error occurred in processing your request" Error when running Initial Load

Symptom

User gets below error when they execute Initial Load in Workforce Analytics.

"Application Error: An error occurred in processing your request"

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
    • Analytics & Reporting(Ad Hoc, YouCalc, Canvas / ORD)
      •  Workforce Analytics

Reproducing the Issue

  1. Login into instance
  2. Admin -> WFA ON HANA DATA FACTORY
  3. Execute Process Initial Load(Fact Data & Cube)
  4. Can see below Error

Cause

WstConsumer service is not running which is causing the issue.

Resolution

Please create a Case with Support team.

Support team Internally creates Operation case to fix the issue.

Keywords

Application, Error, Occurred, Processing, Request, WstConsumer, Initial, Load, Fact, Data, Cube, Workforce, Analytics, WFA, HANA, Admin , KBA , LOD-SF-WFA-ADM , Admin Tools , Problem

Product

SAP SuccessFactors HXM Suite 2211