SAP Knowledge Base Article - Preview

3278990 - Getting "Cannot load Tile" error in all applications in NEO Cloud Portal / Launchpad

Symptom

  • After loading the site, all tiles display the message Cannot load tile with a cross / X underneath;
  • Issue started in December 2nd 2022;
  • SAPUI5 in use is higher than 1.105.4;
  • SAPUI5 in use is lower than 1.108.3 or 1.109.2.


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Environment

  • SAP Business Technology Platform
  • SAP Cloud Platform Portal (NEO)

Product

SAP Cloud Portal service all versions

Keywords

Fiori Launchpad, red cross, prohibited, blocked, sign, icon, can not open application, fail to load, last week, patch, new, SAPUI5, version, December, 2nd, x, ex , KBA , EP-CPP-NEO-SFC , Launchpad Site and SAP Fiori Cloud , CA-FLP-FE-UI , SAP Fiori Launchpad User Interface , Known Error

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