SAP Knowledge Base Article - Preview

3278990 - Getting "Cannot load Tile" error in all applications in NEO Cloud Portal / Launchpad


  • After loading the site, all tiles display the message Cannot load tile with a cross / X underneath;
  • Issue started in December 2nd 2022;
  • SAPUI5 in use is higher than 1.105.4;
  • SAPUI5 in use is lower than 1.108.3 or 1.109.2.



  • SAP Business Technology Platform
  • SAP Cloud Platform Portal (NEO)


SAP Cloud Portal service all versions


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