SAP Knowledge Base Article - Public

3279228 - Behaviour of withdrawn candidates in Interview Scheduling

Symptom

Candidates who are invited to an interview (status: "Not-Booked") but instead withdraw their application are not being removed from Interview Scheduling and are still receiving emails.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Recruiting>Job Requisitions
  2. Click on Job Req
  3. Click on candidate application
  4. Place candidate in interview status
  5. Go to Interview Scheduling and send an invite to candidate for interview slot
  6. Candidate withdraws their application
  7. Candidate is still in Interview Scheduling and still receiving notifications to book their interview even though they have withdrawn their application

Resolution

This is a system limitation and there is currently an enhancement request already open to change the behaviour so that when a candidate withdraws their application it will auto cancel the interview too.

Please see the Enhancement Request in our Community Portal here: [Interview Scheduling] - Scheduled Interview Auto Cancel when candidate self withdraws from Job Req.

See Also

[Interview Scheduling] - Scheduled Interview Auto Cancel when candidate self withdraws from Job Req

Keywords

Withdraws, withdraw, withdrew, interviewing, interviews, interview scheduling, cancel, booking, book, invitation, emails, notification, reminder, reminders, RCM-69440 , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Product Enhancement

Product

SAP SuccessFactors Recruiting all versions