SAP Knowledge Base Article - Preview

3279443 - The Customer name is not populated when an Internal Memo/Notes is created from a ticket

Symptom

  • You are using the Internal Memo within a ticket
  • You noticed the "Customer" field in the Internal Memo (Details) header is not filled
  • Your expectation is that the "Customer" field data is inherited from the ticket header
  • You are also expecting to see the Internal Memo to be available in the Activities -> Memo view (OWL)


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Service
  • SAP Cloud for Sales

Product

SAP Cloud for Customer core applications 2211

Keywords

Memo BO - Customer Involved party, COD_MEMO_TI, CustomerPartyID , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem

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