3279443 - The Customer name is not populated when an Internal Memo/Notes is created from a ticket

• You are using the Internal Memo within a ticket
• You noticed the "Customer" field in the Internal Memo (Details) header is not filled
• Your expectation is that the "Customer" field data is inherited from the ticket header
• You are also expecting to see the Internal Memo to be available in the Activities -> Memo view (OWL)

• SAP Cloud for Customer
• SAP Cloud for Service
• SAP Cloud for Sales

1. Open a ticket which already has a customer bound -> at the header level the customer field is filled
2. Go to Activities -> New -> Internal Memo -> Enter some data and save
3. Go to the details of the Internal Memo, and expand the header -> notice that the customer field is empty

• If there is no sender or recipient involved, the customer for the same is not relevant
• Standard behavior

• The Internal memo/Notes are relevant only for the specific ticket, therefore it would not be displayed under Activities -> Notes.
• The user, who has created the memo, is stored as employee responsible under party details. Please check there instead.

Memo BO - Customer Involved party, COD_MEMO_TI, CustomerPartyID , KBA , LOD-CRM-SRP-INT , Ticket Interactions , Problem