SAP Knowledge Base Article - Public

3279763 - Profile Photo not Visible for External Candidates on the Header - Onboarding


  • Employee profile photo not visible for external candidates
  • Photo uploaded by the external candidate is not visible on the header

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


  • SAP SuccessFactors Onboarding 
  • SAP SuccessFactors Platform
  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Recruiting

Reproducing the Issue

  1. Login to BizX as the External candidate
  2. Click on the upload photo tile
  3. Click on upload profile picture
  4. Select Image > Upload and save
  5. Photo will be saved, but will not display on the header in top right corner
  6. It was working prior to release.


There was bug in the system that made the photo available for external candidate.


Profile photo is not supposed to be enabled on the header for external user. The configuration was passed from backend controller. 

Bug was fixed in previous releases, External user will not be able to view photo on the header until they become an employee.


Photo, Visible, external Candidate, Employee, Profile, Photo, Upload, picture, available, show, not, unavailable , KBA , LOD-SF-OBX-ADM , Admin UI , Problem


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions ; SAP SuccessFactors platform all versions