When trying to upload a new service catalog, the error message Failed in catalogue file upload during BO Category creation. Message: Instance with the same key (<ID><CONTROLLER/><SCHE is displayed.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service Entitlements work center.
- Navigate to Service Categories work center view.
- Click New.
- Select option Catalog from File.
- Select the respective file to upload.
- Click Upload.
- See the error message.
This error message is displayed when the formatting of the CSV file used for upload is incorrect.
The required formatting that needs to be used is described in the following blog https://help.sap.com/viewer/5f35ee8b31e44f2786d7c2696defa2f6/2002/en-US/ff4ed91ecac14e00918dbb37512b1984.html
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