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SAP Knowledge Base Article - PreviewSymptom
You notice that, when opening any object (phone call activity, e-mail activity, ticket, etc) via the Timeline (either within the ticket or in Customer Hub), the object is opened using the Detailed View instead of the Quick View.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Timeline, Tab, Detail, Detailed, Detail View, Detailed View, Quick, Quick View, Object, Open, Phone Call, Activity, E-mail, Objects, C4C, Cloud for Customer, Service, , KBA , LOD-CRM-LA , Live Activity , How To
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