You notice that, when opening any object (phone call activity, e-mail activity, ticket, etc) via the Timeline (either within the ticket or in Customer Hub), the object is opened using the Detailed View instead of the Quick View.
SAP Cloud for Customer
Reproducing the Issue
- Navigate to Service work center.
- Navigate to Tickets work center view.
- Open any ticket.
- Navigate to Timeline.
- Click to open any object e.g. Phone Call Activity.
- See the object is opened using the Detailed View instead of the Quick View.
By standard, the Timeline view will always open the objects using the Detailed View.
This is the system designed behavior.
Timeline, Tab, Detail, Detailed, Detail View, Detailed View, Quick, Quick View, Object, Open, Phone Call, Activity, E-mail, Objects, C4C, Cloud for Customer, Service, , KBA , LOD-CRM-LA , Live Activity , How To