SAP Knowledge Base Article - Public

3280042 - Format of Warranty Duration Field in SAP Service Cloud Version 2

Symptom

You would like to understand which is the correct format to add in the Duration field of a Warranty in SAP Service Cloud Version 2, as when you try to add any value, the error Enter valid duration is displayed.

Environment

SAP Service Cloud Version 2

Reproducing the Issue

  1. Navigate to Warranties work center.
  2. Click + to create a new warranty.
  3. Try to add any value in the Duration field e.g. 12345
  4. See the error Enter valid duration.

Cause

The field Duration for the warranties, expects the ISO format, P[n]Y[n]M[n]D for example.

  • P3Y4M10D means 3 Years 4 months and 10 Days
  • P10Y means 10 years
  • P30M means 30 Months
  • P100D means 100 days

Resolution

This is the system designed behavior.

Keywords

SAP Service Cloud Version 2, Warranty, Duration, Format, Enter valid duration, Error Message, Error, , KBA , CEC-CRM-WAR , Warranty for SAP Sales/Service Cloud , How To

Product

SAP Service Cloud Version 2 all versions