SAP Knowledge Base Article - Public

3280282 - Hiring Manager is receiving the following error: [COE0019]Process not found for Id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Symptom

  • Hiring Manager or Responsible user is receiving an error when going to the Onboarding dashboard and click on Start button to complete I9 Section 2 for a candidate.
  • Error starting completing i-9 - [COE0019]Process not found for Id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access the instance as the Hiring Manager or Responsible user
  2. Go to Onboarding Dashboard
  3. Search for the Candidate
  4. Click on View Details 
  5. Locate the I9 Section 2 and click on Start button
  6. Error received: [COE0019]Process not found for Id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Cause

Compliance Process permission was missing in roles of the user

Resolution

  • Review user roles
  • Enabled Compliance Process permission
  • Proceed to complete the I9 Section 2
  • It opened successfully

Keywords

OBX, I9, SuccessFactors, On boarding , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding