3280282 - Error: [COE0019]Process not found for Id: <ComplianceProcessId> - Onboarding

The following error occurs when the Hiring Manager or I-9 Responsible User attempts to access the "Complete Form I-9 Section 2" task from the Onboarding Dashboard → Error: [COE0019] Process not found for Id: <ComplianceProcessId>

Note: The same task can be accessed successfully from the Home Page, without any error.

SAP SuccessFactors Onboarding

1. Proxy as the Hiring Manager or I-9 Responsible User.
2. Navigate to the Onboarding Dashboard.
3. Search for the affected onboardee.
4. Under Form I-9 and E-Verify > Task: Complete Form I-9 Section 2
5. Start
6. Error: Error: [COE0019] Process not found for Id: <ComplianceProcessId>

1. The "Compliance Process" permission, along with other compliance-related permissions, is missing from the Hiring Manager or I-9 Responsible User's permission role.
2. The current Target Population for the role is set to "All (External Onboarding User)" - which is no longer applicable once the candidates are hired.

1. Grant the "Compliance Process" permission along with all other relevant compliance-related permissions within the respective permission role.
2. If the affected candidates have already been hired, update or add the Target Population to "All Employees".

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