Symptom
- Hiring Manager or Responsible user is receiving an error when going to the Onboarding dashboard and click on Start button to complete I9 Section 2 for a candidate.
- Error starting completing i-9 - [COE0019]Process not found for Id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Access the instance as the Hiring Manager or Responsible user
- Go to Onboarding Dashboard
- Search for the Candidate
- Click on View Details
- Locate the I9 Section 2 and click on Start button
- Error received: [COE0019]Process not found for Id: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Cause
Compliance Process permission was missing in roles of the user
Resolution
- Review user roles
- Enabled Compliance Process permission
- Proceed to complete the I9 Section 2
- It opened successfully
Keywords
OBX, I9, SuccessFactors, On boarding , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
Product
SAP SuccessFactors Onboarding