SAP Knowledge Base Article - Public

3280373 - Candidate not being sent to Next Step set after signing eSign Offer Letter - Recruiting Management


After Candidate signs an Offer Letter with DocuSign, system sends the Applicant to "My Offers" status instead of sending to the Next Step that was set with a Business Rule based on Candidate's Decision.

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SAP SuccessFactors Recruiting Management 2211.

Reproducing the Issue

  1. Set a specific Rule to redirect Candidate to a certain status based on Decision over Offer Letter;
  2. Send Online Offer with eSign; 
  3. Candidate accepts and sign;
  4. Automatically system sends to My Offers instead opening the Job-Specific Information:


Engineering has identified this as a code issue post-release H2 2211.

There is a Patch to be delivered on Friday (December 23rd) to address the fix of the problem for Production Environments and for Test Environments, December 19th.

If you're still receiving the behavior described on this article, please submit a ticket to Support Team with all necessary information.


sign, online offer, DocuSign, not, redirect, next step, candidate, application, status, INC3385918, PTCH-39957 , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions