SAP Knowledge Base Article - Public

3280469 - Unable to select the rewards amount on new homepage - Rewards and Recognition

Symptom

When accessing Rewards & recognition from new homepage user is unable to select the amount field.

An information message is displayed on the amount field: "Award amount for this level is 1500 USD."

Awards issue.JPG

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Rewards & Recognition

Reproducing the Issue

1. Click on Recognize a Colleague

2. You will see you are unable to change the reward amount

Cause

This is expected behavior, please raise an enhancement request. The quick card shows only the guideline amount (attached screenshot from demo).

quick card demo.pngImage/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Resolution

If this is an important topic for your company, we encourage you to submit an enhancement request to have this functionality considered within future development cycles.

For that, please follow the steps listed in KBA 2090228.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

2834652 - Reward & Recognition - Tips and Tricks

Keywords

RNR, rewards and recognition, recognize colleague, reward amount, unable to change reward amount , KBA , LOD-SF-RNR-ASS , Award Submissions, Award Visibility , Problem

Product

SAP SuccessFactors HCM Suite all versions