SAP Knowledge Base Article - Public

3280498 - When proxying to another user, Ask HR shows the labels with a different language

Symptom

You are proxying to another user, opening Ask HR and the labels shown are not respecting the language configured in the proxied user.

Environment

  • SAP SuccessFactors HXM Suite
    • Ask HR

Reproducing the Issue

  1. Login to SF with employee A, who has language configured as English
  2. Proxy to employee B, who has language configured as Arabic
  3. Open Ask HR
  4. Labels are shown in English instead of Arabic

Resolution

This is Ask HR standard behavior, it will consider the language of the initial user, not the proxied user.

Keywords

translation, translate, locale, service center configuration, not respected, not reflecting , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

Product

SAP SuccessFactors HXM Suite all versions