SAP Knowledge Base Article - Public

3280508 - Delete settings manually after Collaboration Window is uninstalled

Symptom

When Collaboration Window is used, the corresponding configuration information such as user setting, tenant and so on is saved in user’s registry.

But the setting of registry is not deleted automatically when Collaboration Window is uninstalled. As a result, when Collaboration Window is installed again, the previous setting is still used.

Environment

SAP Business bydesign

Reproducing the Issue

After Collaboration Window is uninstalled, open Registry Editor. Go to HKEY_CURRENT_USER\SOFTWARE\SAP\Business ByDesign\Collaboration Window.

The Settings is still there and not deleted.

CW 1.jpg

Cause

 The registry data cannot be deleted in our script when Collaboration Window is uninstalled.

Resolution

Please right click Collaboration Window and choose Delete to remove the Collaboration Window settings manually after Collaboration Window is uninstalled.

CW 2.jpg

Keywords

collaboration window, setting, delete, uninstalled , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem

Product

SAP Business ByDesign all versions