Symptom
When Collaboration Window is used, the corresponding configuration information such as user setting, tenant and so on is saved in user’s registry.
But the setting of registry is not deleted automatically when Collaboration Window is uninstalled. As a result, when Collaboration Window is installed again, the previous setting is still used.
Environment
SAP Business bydesign
Reproducing the Issue
After Collaboration Window is uninstalled, open Registry Editor. Go to HKEY_CURRENT_USER\SOFTWARE\SAP\Business ByDesign\Collaboration Window.
The Settings is still there and not deleted.
Cause
The registry data cannot be deleted in our script when Collaboration Window is uninstalled.
Resolution
Please right click Collaboration Window and choose Delete to remove the Collaboration Window settings manually after Collaboration Window is uninstalled.
Keywords
collaboration window, setting, delete, uninstalled , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , Problem