SAP Knowledge Base Article - Public

3280554 - Duplicated awards - Reward and Recognition

Symptom

Awards are getting duplicated after being sent.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Compensation

Reproducing the Issue

  1. Give an employee an award
  2. Check award history -> more than one award

  3. When checking the report, you can see they were given at the same time

Cause

Multiple clicks were given on the send button while nominating the awards, and that can create duplicates. It all depends on the network bandwidth, on how much time will be there on click of 'send' button and the award creation popup.

Resolution

When clicking to send award button, click once and wait for award to be sent.

Keywords

duplicate, copy, reward, recognition, award, same, create, send, button , KBA , LOD-SF-RNR-ASS , Award Submissions, Award Visibility , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Suite all versions