3280569 - Error 'Gross Amount missing' in a Payment Allocation

You are trying to post a Payment Allocation, but you are getting an error message 'Gross Amount missing'.

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1. Go to Payment Allocation Management work center. 
2. Go to Payment Allocation view. 
3. Select All Payemet Allocations.
4. Search for Allocation ID XYZ (XYZ represents the Payment Allocation). 
5. Click View All. 
6. Check if the Customer/Supplier ID ABC (ABC represents the Customer/Supplier ID) and the Open Item are selected. 
7. Click Post. 
8. You will see the following error message: 'Gross Amount missing'.  

The issue is caused by the entry maintained under G/L Accounts tab with no amounts. You can check the same following the steps below:

1. Go to Payment Management work center. 
2. Go to Payment Allocation view. 
3. Select All Payment Allocations. 
4. Search for Allocation ID XYZ. 
5. Click View All. 
6. Go to Allocation to G/L Account subtab.
7. Here you will see that an entry has been maintained for G/L Account DEF (DEF represents the G/L Account), however, no amounts were maintained (for example, no Debit Gross Amount or Credit Gross Amount).

You should delete this entry mentioned above with the G/L Account with no amounts maintained. Once you remove this entry, you should be able to post the allocation.

Payment Allocation; Gross Amount missing; G/L Account; post , KBA , SRD-FIN-CLM , Cash and Liquity Managment , How To