SAP Knowledge Base Article - Public

3280594 - [2H 2022] Notification count in BizX header bell icon switching between different numbers - SAP SuccessFactors


The notification count in the BizX header bell icon alternates between few different numbers upon logging in or proxying as another user.


SAP SuccessFactors HXM Suite

Reproducing the Issue

  • Login or Proxy as any user who has some notifications in the To Do panel.
  • Check the notification bell icon 
  • It will alternate between few numbers when the page loads, before finally settling in on the correct number of notifications.


This is expected behavior.

The header has multiple layers of caches to save data and processing to only when needed. There is a cache on the browser level and also on server level when page loads.

When a user logs in to get new session or clicks on the Bell icon to load the To-Do panel, it hits the server directly to collect the most current data. While the new session loads, the cached data is collected and displayed first, hence causing the alteration between the different numbers before finally settling on the correct number.


This is expected behavior


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SAP SuccessFactors HXM Suite 2205 ; SAP SuccessFactors HXM Suite 2211