Symptom
You would like to change a data type of a created extension field, but you can not find option to change it.
Environment
- Service Cloud Version 2
- Sales Cloud Version 2
Reproducing the Issue
- Go to Settings.
- Go to All Settings.
- Go to General > Extensibility Administration.
- Select an Entity.
- Try to Edit Any Custom Attribute.
- You can't change Data Type.
Cause
The modification of Data Type after an extension field creation is an incompatible change and it cannot be done. If allowed, it would result in data loss as soon as you transport extension fields and hence it is not supported.
Resolution
If your business requirements needs to have a different extension field type, you will need to create a new extension field.
See Also
Keywords
edit, data type, extension field , KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions