SAP Knowledge Base Article - Public

3281019 - Not Possible To Change Data Type of Extension Fields

Symptom

You would like to change a data type of a created extension field, but you can not find option to change it.

Environment

  • Service Cloud Version 2
  • Sales Cloud Version 2

Reproducing the Issue

  1. Go to Settings.
  2. Go to All Settings.
  3. Go to General > Extensibility Administration.
  4. Select an Entity.
  5. Try to Edit Any Custom Attribute.
  6. You can't change Data Type.

Cause

The modification of Data Type after an extension field creation is an incompatible change and it cannot be done. If allowed, it would result in data loss as soon as you transport extension fields and hence it is not supported.

Resolution

If your business requirements needs to have a different extension field type, you will need to create a new extension field.

See Also

Create Extension Fields

Keywords

edit, data type, extension field , KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions