3281038 - [COE0019]Error while getting todo for user : 12345 for category id 123 - Onboarding

Error appear when rehiring candidate via Rehire with Old Employment in To-Do:

[COE0019]Error while getting todo for user : 12345 for category id 123- Onboarding

SAP Successfactors Onboarding

1. Open Rehire Verification Tile in in To-Do
2. Select the user match to the candidate
3. Click Rehire with Old Employment
4. Error appears: [COE0019]Error while getting todo for user : ABCDE for category id ABC

The Job Requisition from the old employment must exist in RCM side and it was deleted. 

When rehiring a candidate with previous employment, the system will search for the job requisition from the candidate's inactive record. 

Please restore the Job Requisition in Recruiting. To identify the job requisition, you can create a ticket and reference this KBA. Them follow these steps:

1. Go to "Restore Deleted Job Requisitions" 
2. Search for the impacted Job Requisition > Select 
3. Click to restore

Support Engineers: Please refer to the internal notes for instructions on how to identify the job req ID.

COE0019,Error,while,getting,todo,for,user,Rehire,with,Old,Employment,OBX,ONB,2.0,Onboarding

, KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem