SAP Knowledge Base Article - Public

3281077 - Message Your Feed is Empty in the Home View.

Symptom

You notice that you have created/updated an object in the system, but the home Feed keep showing the message Your Feed is Empty.

Environment

SAP Cloud for Customer.

Reproducing the Issue

1. Update or Create an object which you follow in the C4C System e.g. Opportunity, Account, Task...
2. Go to the Home Page View.
3. Check the Feed card.
4. You can see just the message "Your Feed is Empty", and the object created/updated is not visible.

Cause

The autorefresh on the homepage is not enabled. So that performance errors can be avoided depending on how many Cards and information are kept on the home screen.

Resolution

Whenever we do any change in any work center and if the details have to be reflected on the homepage, then user has to come to homepage and trigger a refresh manually.

Note that:

  1. The time held for activities in the initial display is for the same as that the activity was created.
  2. The total of activities to be displayed is 5 (five).
  3. The user must follow the object to be displayed, according to the settings maintained.
  4. The feed will be available on homepage feed tile up to 11:59:59 PM of the same day, doesn’t matter what time it was created.

See Also

SAP Help Portal (Feed)

Keywords

Feed; Home page view; Your Feed is Empty; , KBA , LOD-CRM-HOM , Home Page , SRD-CC-FED , Feeds , How To

Product

SAP Cloud for Customer add-ins 2023 ; SAP Cloud for Customer core applications 2208