3281375 - FSM Tickets Are Doubling Materials

Double posting of materials in FSM, Quantities are being deleted and re-entered in tickets leading to FSM tickets having twice as many items present.

SAP Cloud for Customer

SAP FSM

1. Navigate to Service work center.
2. Navigate to Tickets work center view.
3. Search for relevant Ticket ID and open it.
4. Navigate to Changes tab.
5. Observe double entries.

Wrong action code on the outbound payload from C4C.

Action code 02 meaning it would try and Update meaning; the system returns an error message if the node element does not exist.

Change to action code 04 Save; the system creates or changes the node element data.

Or change to relevant action code required for the  particular scenario.

01 Create; the system returns an error message if the node element already exists.

02 Update; the system returns an error message if the node element does not exist.

03 Delete; the system returns an error message if the node element does not exist.

04 Save; the system creates or changes the node element data.

05 Remove; the system deletes the node element. If the node element does not exist, the system does not send an error message.

06 No Action; the system does not change the node element.

Action codes, FSM integration, Service tickets, C4C, Payload, Double, Entries, Multiply, Multiplied , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To

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