SAP Knowledge Base Article - Public

3281471 - Failed to initiate Onboarding with an error message "ErrorCode - 500; ErrorMessage - Database update failed." Onboarding 1.0

Symptom

  • User is initiating Onboarding 1.0 from recruiting but it is receiving an error: Failed to initiate Onboarding with an error message "ErrorCode - 500; ErrorMessage - Database update failed."
  • But Onboarding activity has been created and available in Onboarding 1.0 dashboard
  • In Job Requisition > Application Onboarding status is set as Failed

Environment

SAP SuccessFactors Onboarding 1.0

Cause

Mail redirection is enabled in but there is no default email address set

Resolution

  1. Please review if you have set Mail Redirection feature in Super Admin 
  2. If so, please review that you have set an email address

Keywords

OBD, On Boarding, SuccessFactors  , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding