Symptom
- User is initiating Onboarding 1.0 from recruiting but it is receiving an error: Failed to initiate Onboarding with an error message "ErrorCode - 500; ErrorMessage - Database update failed."
- But Onboarding activity has been created and available in Onboarding 1.0 dashboard
- In Job Requisition > Application Onboarding status is set as Failed
Environment
SAP SuccessFactors Onboarding 1.0
Cause
Mail redirection is enabled in but there is no default email address set
Resolution
- Please review if you have set Mail Redirection feature in Super Admin
- If so, please review that you have set an email address
Keywords
OBD, On Boarding, SuccessFactors , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding