Symptom
After List of assets task is completed by the hiring manager, two emails are triggering, one for the Hiring manager and another for the Offboardee, which is expected.
However, the same emails are triggering again after HM completes 'Track of assets' task, even though this task was not set.
Environment
SAP SuccessFactors Onboarding
Cause
Whenever changes are made in tasks regarding assets, system will send the notification again. This is expected.
Resolution
The email template "(OFB) Manage Assets Updated Message To Employee Trigger" sends an email notification when changes are made in tasks regarding assets, so it is expected that the system sends it again, "Track of assets" is one of these tasks.
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See Also
Keywords
Email, notification, triggering, assets, task, Hiring manager, Offboarding, repeat, Repeatedly, twice, again, send , KBA , LOD-SF-OBX-EML , Notifications , Problem