SAP Knowledge Base Article - Public

3281483 - (OFB) Manage Assets Updated Message To Employee triggering Repeatedly - Onboarding

Symptom

After List of assets task is completed by the hiring manager, two emails are triggering, one for the Hiring manager and another for the Offboardee, which is expected.

However, the same emails are triggering again after HM completes 'Track of assets' task, even though this task was not set. 

Environment

SAP SuccessFactors Onboarding

Cause

Whenever changes are made in tasks regarding assets, system will send the notification again. This is expected.

Resolution

The email template "(OFB) Manage Assets Updated Message To Employee Trigger" sends an email notification when changes are made in tasks regarding assets, so it is expected that the system sends it again, "Track of assets" is one of these tasks.

If you believe this feature/ability can improve the system, we suggest you to refer your scenario and business in the Influence Portal, where our Product Management team will be analyzing your case and if successfully voted and approved, can be implemented in further product releases. Please, refer to the following article for any additional information - 2090228 - How to Submit Ideas for SAP SuccessFactors Products

See Also

Email Triggers in Onboarding | SAP Help Portal

Keywords

Email, notification, triggering, assets, task, Hiring manager, Offboarding, repeat, Repeatedly, twice, again, send  , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions