SAP Knowledge Base Article - Public

3281607 - [Onboarding] E-Verify is not triggered to the candidates upon completion of i9 section 2 after 2H 2022 Release

Symptom

  • E-Verify is not triggered to the candidates upon completion of i9 section 2

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as the responsible user and complete i-9 section 2
  2. Find the candidate in the onboarding dashboard
  3. E-Verify is not triggered

Cause

  • This is a known issue and Engineering Team are working on a fix
  • Please apply the workaround in the meantime

Resolution

Temporary Fix:

Step 1: Make a note of the candidates userId

Step 2:

  • Go to Manage Data > I-9 User Data > *Enter the UserId*

  • Click on Take Action > Make Correction
  • Change the Status from "Section 2 Declined" to "Section 2 Signed"

  • Click on Save

Step 3:

  • Go to BPE : Monitor Process
  • Click on Filter, under variable enter "userId=*enter UserId*"

  • Copy the Id under Process Instances for unfinished "Onboarding2I9Workflow"

Step 4:

  • Go to BPE: Manage Process Task
  • Click on Filter, under "Process Instance Id" enter the previously copied Id and click on Apply

  • Once you find the filtered Process Id and click on Restart Task

  • After the restart, you will be able to see the candidates E-Verify triggered successfully on the onboarding dashboard. 

Permanent Fix:

  • The permanent fix has been released on the 19th of December, 2022. 

Keywords

E-Verify, i-9 section 2, E-verify not triggered, KI2211, 2H 2022 , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding 2211