SAP Knowledge Base Article - Public

3282019 - EC rules are not being triggered when publishing and centralized services is enabled - Compensation

Symptom

Rules for publishing are not triggered when publishing from Compensation if the feature "Enable Centralized Services for Integrations with Employee Central Compensation (Applicable only for saving changes from Employee Central Benefits and SAP SuccessFactors Compensation)” is enabled.

Environment

  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Compensation

Reproducing the Issue

  1. Enable centralized services
  2. Compensation Home
  3. Open the template
  4. Complete Compensation Cycle -> Publish data
  5. EC rules not triggered
  6. Disable centralized services
  7. Go through the publish steps again -> rules are triggered and data gets published correctly.

Resolution

Engineering team is currently investigating this behavior. As a workaround for now, please disable the feature "Enable Centralized Services for Integrations with Employee Central Compensation (Applicable only for saving changes from Employee Central Benefits and SAP SuccessFactors Compensation)” under Company System and Logo Settings.

Please monitor this KBA for any updates on the root cause and fix.

Keywords

employee, central, EC, compensation, publish, template, portlet, information, component, pay, rule, trigger, INC3238785  , KBA , LOD-SF-CMP-EC , EC data, EC mappings, configuration & settings , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HXM Suite 2211