SAP Knowledge Base Article - Public

3282405 - When I try to import a json investigation file and click on the option to resolve the conflicts, the following page is blank.

Symptom

When I try to import a json investigation file and click on the option to resolve the conflicts, the following page is blank.

Environment

SAP Signavio Process Intelligence 3.0

Reproducing the Issue

  1. Open Process Intelligence
  2. Create a new process
  3. Navigate to the Investigations page
  4. Click the 'Import' button.
  5. Select the file you want to import.
  6. Press Next
  7. See the conflicts dialog box.
  8. Press 'Yes' to resolve conflicts.
  9. See that you are brought to an empty page.

Cause

This issue was caused by a bug in the JSON file format where the 'metricVariables' variable was assigned the wrong name.

Resolution

The fixed for the bug was created and released by development on 09/12/2022 and the issue has now been resolved.

See Also

For more information on importing investigations into Process Intelligence, please read the following excerpt from our user guide: https://documentation.signavio.com/suite/en-us/Content/process-intelligence/investigation-export-import.htm?Highlight=investigation%20#Importaninvestigation

Keywords

process, intelligence, json, investigation, file, import, upload, conflict, dialog, box, resolve, following, page, blank , KBA , BPI-SIG-PI-INV , Investigations for SAP Signavio Process Intelligence , Known Error

Product

SAP Signavio Process Intelligence 3.0