SAP Knowledge Base Article - Public

3282486 - 'Forgot Your Password' requires User to enter valid email address instead of Username. - Recruiting


 ‘Forgot your Password?’ requiring email address instead of username when ‘Use email as external applicant user ID’ is not enabled in Company Settings.

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SAP SuccessFactors Recruiting

Reproducing the Issue

(Instance configuration: ‘Use email as external applicant user ID’ is not enabled in Provisioning > Company Settings)

1. Got to career site

2. Click Search Jobs

3. From Job listed, click ‘Select Action > Express Intent’ or ‘Sign In’

4. Click ‘Forgot your Password?’

5. Enter username

6. System will have a message ‘Please enter valid email.’


This issue has been reported as part of the 2H 2022 release, our Engineering team is investigating the root cause and solution.

Click on star to bookmark this article in order to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

See Also

KB Article 2666892 - Use Email as External Applicant userId - Recruiting Management


RCM, Success Factors , SF , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Bug Filed


SAP SuccessFactors Recruiting all versions


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