SAP Knowledge Base Article - Public

3282486 - 'Forgot Your Password' requires User to enter valid email address instead of Username. - Recruiting

Symptom

 ‘Forgot your Password?’ requiring email address instead of username when ‘Use email as external applicant user ID’ is not enabled in Company Settings.

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Environment

SAP SuccessFactors Recruiting

Reproducing the Issue

(Instance configuration: ‘Use email as external applicant user ID’ is not enabled in Provisioning > Company Settings)

1. Got to career site

2. Click Search Jobs

3. From Job listed, click ‘Select Action > Express Intent’ or ‘Sign In’

4. Click ‘Forgot your Password?’

5. Enter username

6. System will have a message ‘Please enter valid email.’

Resolution

This issue has been reported as part of the 2H 2022 release, our Engineering team is investigating the root cause and solution.

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See Also

KB Article 2666892 - Use Email as External Applicant userId - Recruiting Management

Keywords

RCM, Success Factors , SF , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Bug Filed

Product

SAP SuccessFactors Recruiting all versions

Attachments

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