SAP Knowledge Base Article - Preview

3282526 - Error when user attempts to generate Certificate of Completion from their Learning History

Symptom

When a user attempts to generate a Certificate from their Learning History an error is generated. Currently there are two known forms this error takes:

1. 'Failed to load PDF document' error

2. More generic error:

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

custom certificate, Failed to load PDF document, application error, cannot be cast to class, java.base of loader 'bootstrap' , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem

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