Symptom
When a user attempts to generate a Certificate from their Learning History an error is generated. Currently there are two known forms this error takes:
1. 'Failed to load PDF document' error
2. More generic error:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP SuccessFactors Learning
Product
Keywords
custom certificate, Failed to load PDF document, application error, cannot be cast to class, java.base of loader 'bootstrap' , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , Problem
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