SAP Knowledge Base Article - Public

3282739 - Error Message "You cannot open this link because the required work center view is not assigned to you"

Symptom

When you try creating a Lead from a scanned Business Card, mobile throws below error

You cannot open this link because the required work center view is not assigned to you

Environment

SAP Business bydesign

Reproducing the Issue

  1. Login into ByD Mobile Application
  2. Access My Customer Interactions
  3. Open Scanning Business Card
  4. Select Inspect Scanned Values
  5. Select Follow-UP

System throws the above error message

Cause

Business Card to Lead conversion will only work if the user has access to Leads in Marketing,

In order to assign the work center view, leads in marketing should be scoped

Resolution

This is the standard behavior and Business card is developed as part of Marketing and not New Business.

Keywords

leads, marketing, follow up, business card, scanning , KBA , AP-ML-MI , Business ByDesign My Interactions , Problem

Product

SAP Business ByDesign all versions