Symptom
When you try creating a Lead from a scanned Business Card, mobile throws below error
You cannot open this link because the required work center view is not assigned to you
Environment
SAP Business bydesign
Reproducing the Issue
- Login into ByD Mobile Application
- Access My Customer Interactions
- Open Scanning Business Card
- Select Inspect Scanned Values
- Select Follow-UP
System throws the above error message
Cause
Business Card to Lead conversion will only work if the user has access to Leads in Marketing,
In order to assign the work center view, leads in marketing should be scoped
Resolution
This is the standard behavior and Business card is developed as part of Marketing and not New Business.
Keywords
leads, marketing, follow up, business card, scanning , KBA , AP-ML-MI , Business ByDesign My Interactions , Problem