SAP Knowledge Base Article - Public

3282762 - Phone Field Is Not Showing As Link In Contacts Workcenter


Phone field is not showing as link in contacts TI so you cannot make call by clicking.


SAP Cloud For Customer

Reproducing the Issue

  1. Go to Customers WC -> Contacts View -> Open any Contact.
  2. In the details, the phone number field is not clickable. 


 In adaptation mode, there is two phone fields for the Contacts header. One of them is for the link control. You need to make both visible in order for link to work.


Open up adaptation Mode and ensure that both Phone fields are set to visible, in order for the field to be a link field. Then you can select it to make a call.


Phone, Field, Link, Click, Call, Contact, Contacts, Details, Thing Inspector, TI, Clickable , KBA , LOD-CRM-CON , Contact , AP-RC-UIF-FLX , Page Layout & Key User Configuration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions