Symptom
Application error being received when running report tables and canvas reports from report center
Example error message:
An application error occurred. Please try again later, or notify support (with the error information of errorId=5ab733ab-7d4c-4965-8ec6-f9cd128703d5, timestamp=2022-03-02T16:08:18.711+0100, and the version information from the current screen) if the issue keeps occurring.
errorType=SFDWRException
fingerprint=036fc6136e0b567884aa5db8c6b1176293d3c623
errorId=5ab733ab-7d4c-4965-8ec6-f9cd128703d5
message=An application error occurred. Please try again later, or notify support (with the error information of errorId=5ab733ab-7d4c-4965-8ec6-f9cd128703d5, timestamp=2022-03-02T16:08:18.711+0100, and the version information from the current screen) if the issue keeps occurring.
timestamp=2022-03-02T16:08:18.711+0100
release=b2111.20220211065253
Environment
Successfactors Reporting and Analytics
Reproducing the Issue
1. Home > Reporting
2. Within Report Center, attempt to run existing table and canvas reports
3. Error message is received
Cause
Argument object definition is null and will produce an error message
Resolution
Run "MDF Object definition to DB sync" job
Note: starting with 2H 2022 Release, customers have also the possibility to directly re-run "MDF Object Definition to DB Sync " job from the Admin Center (prerequisite is that is was previously created at least once from Provisioning).
- On Admin Center, go to Scheduled Job Manager
- Click on the tab Job Scheduler
- On Job Type, select MDF Object Definition to DB Sync
- On Actions, you can click on Run it Now (you will need correct RBP permission, see below for the pre-requisite)
Note: Users can only directly run this job using "Run It Now" option, it is not possible to schedule this job to a future date.
RBP Pre-requisite
- This action is supported in Scheduled Job Manager, for the selected job type.
- You have the following permissions:
- Admin Center Permissions Monitor Scheduled Jobs
- Admin Center Permissions Manage Scheduled Jobs
Keywords
reporting, analytics, adhoc, table, canvas , KBA , LOD-SF-ANA-RCT-ADH , Ad Hoc & BIRT , Bug Filed