In a Sales Quote, it's not possible to create a follow-up Contract, because the New button is greyed out.
SAP Cloud for Customer
Reproducing the Issue
- Open Sales Quote 123 (123 represents the quote ID).
- Navigate to Sales Documents tab.
- Under Contracts section, the New button is grayed out so that you cannot create a new contract.
- The sales quote is also consistent.
A possible reason is, Sales quote 123 has a document type which is bi-directional, which forbids creation of a follow-up contract.
This is the expected system behaviour. For such sales quotes, the follow-up contract has to be created in the external ERP system.
Another possible reason:
3043023 - Cannot Create New Contract in Sales Quote, New Button is Disabled
New Contract, Sales Quote, New button, Sales Documents, Tab , KBA , LOD-LE-CQP , Customer Quote Processing , LOD-LE-COP-SLS , Sales Contract , Problem