3283107 - When saving personal information, application error pops up

When saving data for Personal Information from People Profile, error pops up as "An application error occurred. Please try again later or notify support if this issue keeps occurring."

SAP SuccessFactors Employee Central

1. Go to People Profile
2. Try to edit Personal Information
3. Upon saving, error pops up as:" An application error occurred. Please try again later or notify support if this issue keeps occurring."

globalInfo hris element or globalInfo for user's specific country is not enabled in Manage Business Configuration.

Please enable globalInfo or globalInfo for user's specific country from Manage Business Configuration.

globalInfo is required to be enabled.

Though the hris-element is required - it does not need to be filled in during the Hire wizard.

Make sure that the "globalInfo" hris-element is configured in the Succession Data Model - this is required for Ad Hoc reporting to work correctly.

If you do not wish to use globalInfo, then you do not need to configure any Country Specific globalInfo fields in the Country Specific Succession Data Model or BCUI - this will mean that the "Global Information" section in Personal Information portlet will be unavailable in the UI.

This table is a "child" hris-element, linked to the personalInfo hris-element.

• Country/Region Specifics in Employee Central | SAP Help Portal
• 2586311 - Manage Business Configuration: Which hris-elements must be enabled and configured for Employee Central

An application error occurred. Please try again later or notify support if this issue keeps occurring, globalInfo, Manage Business Configuration , KBA , LOD-SF-EC-PER-GLO , Global Info - Config, Rules, RBP, UI , How To