SAP Knowledge Base Article - Public

3283107 - When saving personal information, application error pops up

Symptom

When saving data for Personal Information from People Profile, error pops up as "An application error occurred. Please try again later or notify support if this issue keeps occurring."

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1.Go to People Profile

2.Try to edit Personal Information

3.Upon saving, error pops up as:" An application error occurred. Please try again later or notify support if this issue keeps occurring."

Cause

globalInfo hris element or globalInfo for user's specific country is not enabled in Manage Business Configuration.

Resolution

Please enable globalInfo or globalInfo for user's specific country from Manage Business Configuration.

globalInfo is required to be enabled.

Though the hris-element is required - it does not need to be filled in during the Hire wizard.

Make sure that the "globalInfo" hris-element is configured in the Succession Data Model - this is required for Ad Hoc reporting to work correctly.

If you do not wish to use globalInfo, then you do not need to configure any Country Specific globalInfo fields in the Country Specific Succession Data Model or BCUI - this will mean that the "Global Information" section in Personal Information portlet will be unavailable in the UI.

This table is a "child" hris-element, linked to the personalInfo hris-element.

See Also

Country/Region Specifics in Employee Central | SAP Help Portal

2586311 - Manage Business Configuration: Which hris-elements must be enabled and configured for Employee Central - SAP ONE Support Launchpad 

Keywords

An application error occurred. Please try again later or notify support if this issue keeps occurring, globalInfo, Manage Business Configuration , KBA , LOD-SF-EC-PER-GLO , Global Info - Config, Rules, RBP, UI , How To

Product

SAP SuccessFactors Employee Central 2211