SAP Knowledge Base Article - Public

3283164 - Downloaded Email Template doesn't show expected language

Symptom

When downloading email templates, only English templates can be downloaded, even if the target language templates (not in English) are already translated in the preview screen

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Admin Center > Email notification template settings
  2. Select a notification from the list on the left
  3. On the right panel, select another locale from the drop down menu and click "switch to", the Body and Subject of the email are translated in the expected locale in the preview screen
  4. Click “download’ at the right bottom
  5. The downloaded file shows English template but not the expected language

Cause

It is required to change any words in the expected language template, otherwise Only English template can be downloaded

Resolution

Change any words in the expected language template than use the right Character Encoding to download

Keywords

Downloading Email Template, Email Notification Template Settings, Language, Translation , KBA , LOD-SF-PLT-NOT , Email Notifications , Problem

Product

SAP SuccessFactors HXM Suite all versions