3283195 - SAP Cloud ALM Troubleshooting : Business Service Monitoring Issues

1. No entries or Cloud Services can be seen in the Business Service Management application.

2. A system was down due to an upgrade, but no maintenance event was raised for the system or shown in the event calendar.

3. What metrics and notifications can be used for Business Services?

4. Will alerts be shown for if a planned downtime is scheduled?

5. Is there an Events API that will allow other applications to pull events data into other apps (e.g. from Cloud ALM to Solution Manager)?

6. Are ABAP outages reported if an ABAP system is part of a Business Service?

7. What are the manual steps required on a CPI system to configure it for BSM and event metrics?

8. Why is there an entry in Business Service Management for "Service Degradation" which is listed as Not SLA Relavant?

 SAP Cloud ALM

Troubleshooting , Business Service Monitoring, workmode, work mode, system status events, disruption, degradation, maintenance, downtime, business service management, Service Level Relevant, SLA Relavant, degradation event , KBA , SV-CLM-OP-BSM , SAP Cloud ALM - Business Service Management , Problem