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SAP Knowledge Base Article - PreviewSymptom
For Troubleshooting promotions issues, it is important to gather promotions data. Based on this data root cause can be identified and promotions performance can be optimized.
- What information do I need to provide when opening a case related to Promotions?
- How can I create an optimal support case to avoid delays and expedite problem resolution with SAP Product Support?
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Environment
SAP Commerce Cloud, SAP Customer Experience, SAP Commerce, Promotion engine (backoffice perspective)
Product
SAP Commerce Cloud all versions
Keywords
promotions, promotions root cause analysis, groovy script, statistics, promotions statistics , KBA , CEC-SCC-COM-PRO , Promotion Module - Promotion Engine , How To
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