SAP Knowledge Base Article - Preview

3283568 - What information do I need to provide when opening a case for SAP Commerce Promotions

Symptom

For Troubleshooting promotions issues, it is important to gather promotions data. Based on this data root cause can be identified and promotions performance can be optimized. 

  • What information do I need to provide when opening a case related to Promotions? 
  • How can I create an optimal support incident to avoid delays and expedite problem resolution with SAP Product Support?


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Environment

SAP Commerce Cloud, SAP Customer Experience, SAP Commerce, Promotion engine (backoffice perspective)   

Product

SAP Commerce Cloud all versions

Keywords

promotions, promotions root cause analysis, groovy script, statistics, promotions statistics , KBA , CEC-COM-ADM-PRO , Promotion , How To

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