3283592 - Budget Overspent in Spot awards

The system allowed the nominators to create additional awards for the budget holder who shouldn't have had the budget for those additional awards, thus overspending the budget. 

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• SAP SuccessFactors HXM Suite
• SAP SuccessFactors Rewards and Recognition

Budget holder A has $2000 available for a budget for Spot Awards. User B nominates user C for three $500 spot awards and these awards go to the workflow for approval. The approve requests are shown on the new Home Page (4), under “Approvals” and all the awards are approved within a short period of time (approx. 1 minute) from the cards on the new Home Page. The amount should be deducted from user A’s budget, who is the Spot Award budget holder for user C.

Later, user B is able to nominate user C for another award worth $1000, though user B should only be able to nominate for a $500 award, as that is the available budget.  

NOTE: To check if you are impacted with the budget overspent issue, please check the budget report (for used budget) for any inconsistency. 

When approving multiple awards for the same budget holder within a short span of time from the new Home Page (4) > Spot Award Approvals card > Approve or Approve with Comments, it creates an asynchronous call. The workflows are queued that causes the budget used amount to not be correctly updated. Thus, allowing the nominators to create awards that exceeds the available budget.

This issue was fixed on 2305 release. However, the fix prevents new Spot Award Approval cards from being created on the new Home Page, but will not remove any existing approval to-do cards.

For existing Spot Award Approval cards, you use the following suggested workaround: 

On existing Spot Award Approval cards on the new Home Page, use the "Review and Approve" instead of the dropdown to Approve or Approve with Comments. Selecting “Review and Approve” opens the workflow detail page where you can approve / decline the workflow for the award. 

OR 

Please use the mass approval page for approving less than 50 workflows for awards. 

budget mismatch, incorrect budget deducted, budget used incorrect, spot award budget, to-do approvals, ToDo card , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem