SAP Knowledge Base Article - Public

3283679 - How to Add Both Landline and Mobile Number to a Contact through Migration

Symptom

How to add both landline and mobile numbers to a contact through migration of customers.

Environment

SAP Business ByDesign

Reproducing the Issue

  1.  Go to Business Configuration work center.
  2.  Select Overview view.
  3.  Search and open Migration of Customers activity.
  4.  Select Migrate customers using the Migration Tool.
  5.  Upload the Migration Template using the Upload option.
  6.  Select Execute Migration.

Cause

In the web service, the telephone attribute/node is wrongly modeled.

It should be modeled as a message node element with 0*2 cardinality, then it would be possible to add both the landline and the mobile phone.

Resolution

Try to update the telephone information for a contact person of an account via the webservice "ManageCustomerIn"

Follow sample Payload:

  <n0:CustomerBundleMaintainRequest_sync_V1 xmlns:n0=" http://sap.com/xi/SAPGlobal20/Global ">

  <BasicMessageHeader>

  </BasicMessageHeader>

  <Customer actionCode="04">

  <InternalID>XXX</InternalID>

  <ContactPerson actionCode="04" workplaceTelephoneListCompleteTransmissionIndicator="true">

   <BusinessPartnerContactInternalID>YYY</BusinessPartnerContactInternalID>

   <WorkplaceTelephone>

    <FormattedNumberDescription>ZZZ</FormattedNumberDescription>

    <MobilePhoneNumberIndicator>false</MobilePhoneNumberIndicator>

   </WorkplaceTelephone>

   <WorkplaceTelephone>

    <FormattedNumberDescription>ZZZ</FormattedNumberDescription>

    <MobilePhoneNumberIndicator>true</MobilePhoneNumberIndicator>

   </WorkplaceTelephone>

  </ContactPerson>

 </Customer>

</n0:CustomerBundleMaintainRequest_sync_V1>

 NOTE: Here XXX = Account ID , YYY= Contact ID , ZZZ= Telephone Number

 Important is, that you need to pass the complete list of telephone numbers at the same time.

 It is only allowed to pass workplaceTelephoneListCompleteTransmissionIndicator = "true"

See Also

2563272 - Unable to Enhance Communication Address for Accounts Using Migration of Customers - SAP ONE Support Launchpad

Keywords

Migrate both Landline or Mobile Number, Migration of Customer, Webservice, ManageCustomerIn , KBA , migrate both landline or mobile number , migration of customer , webservice managecustomerin , AP-BP-MIG , ByDesign: Business Partner Migration / Replication , Problem

Product

SAP Business ByDesign all versions