3283680 - Error on return to supplier: For this item, a credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item

When maintain 'Credit Memo' as Follow-up Decision for return to supplier, below error is received:

For this item, a credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item

SAP Business ByDesign

1. Go to Purchase Requests and Orders work center.
2. Go to Returns to Suppliers view.
3. Open the corresponding return to supplier document.
4. Select Items tab, maintain 'Credit Memo' as Follow-up Decision, you receive error: Item 1: For this item, a credit memo is not permitted since no supplier invoice is expected for the corresponding purchase order item.

The third-party purchase order has 0 net value, and the box 'Invoice Expected' for order item is de-selected . This makes the invoicing for purchase order mark as Not Relevant.

However for third-party return scenario, it is only possible to choose Follow-up Decision as 'Credit Memo', which is a pre-designed behavior.

The return to supplier status will be pending Released instead of Finished in this scenario if it is insisted to do return to supplier for 0 net value purchase order.

An alternative way is that choose to 'Post to Own Stock' or 'Repair at Own Service Center' for those goods with no value, when creating customer return notification.

Help Document: Third-Party Order Processing — Customer Return

Third-party customer return, return to supplier, Follow-up Decision, Third-party order, Credit Memo , KBA , AP-RTS-RTS , Return To Supplier , Problem