SAP Knowledge Base Article - Public

3283932 - Mass Convert Leads to Accounts

Symptom

You would like to know if it is possible to mass convert Leads to Accounts in Leads OWL.

Environment

 SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter.
  2. Navigate to Leads view.
  3. Select two (or more) Leads.
  4. In Status dropdown list, the option Converted isn't available.

Cause

At the moment, we have not supported mass convert to account from OWL screen.

Also, changing of status is also not allowed from OWL screens.

Resolution

This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.

2.  If you are a customer:

Contact your Account Executive. Check the link https://www.sap.com/services/innovation.html#contact-us.

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.

Keywords

OWL ; Mass ; Update ; Convertion ; Account ; Customer ; Lead , KBA , LOD-CRM-LM , Lead Management , How To

Product

SAP Cloud for Customer add-ins all versions