SAP Knowledge Base Article - Public

3284233 - Rehire Co-ordinator Business Rule Error - Onboarding

Symptom

  • Rule execution for responsibility group assignment enters business process with error
  • The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Rule exists with Assign Responsible Group for Onboarding Rehire Check scenario
  2. Rule is added to ONB2Config in manage date
  3. Initiate onboarding from RCM for rehire
  4. Flow enters business process with error
  5. The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error.

Cause

  1. The issue is caused because of payComponentRecurring.frequency mapping.
  2. It is mapped to a frequency object which is not supported. Hence, rehire group assignment is failing. 
  3. Also ensure globalInfo.country is not mapped as can also cause issue

Resolution

  1. Change the frequency mapping to a String field and perform restart from Business Process Tile.
    OR
  2. Remove the frequency mapping, maintain the frequency value at Pay Component Recurring FO to default the same
  3. Remove mapping for global info country
  4. Once updated perform restart from Business Process Tile.

Keywords

The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error., rehire coordinator, Assign Responsible Group for Onboarding Rehire Check, Rule execution for responsibility group assignment enters business process with error, frequency object, global info , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding 2111