Symptom
- Rule execution for responsibility group assignment enters business process with error
- The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Rule exists with Assign Responsible Group for Onboarding Rehire Check scenario
- Rule is added to ONB2Config in manage date
- Initiate onboarding from RCM for rehire
- Flow enters business process with error
- The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error.
Cause
- The issue is caused because of payComponentRecurring.frequency mapping.
- It is mapped to a frequency object which is not supported. Hence, rehire group assignment is failing.
- Also ensure globalInfo.country is not mapped as can also cause issue
Resolution
- Change the frequency mapping to a String field and perform restart from Business Process Tile.
OR - Remove the frequency mapping, maintain the frequency value at Pay Component Recurring FO to default the same
- Remove mapping for global info country
- Once updated perform restart from Business Process Tile.
Keywords
responsible, group, could, fetched, API, invocation, failure occurred due to the following, Internal, error, rehire, coordinator, Assign, Onboarding, Check, Rule, execution, responsibility, assignment, enters, business, process, frequency object, global info , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding all versions