Symptom
- Rule execution for responsibility group assignment enters business process with error
- The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Rule exists with Assign Responsible Group for Onboarding Rehire Check scenario
- Rule is added to ONB2Config in manage date
- Initiate onboarding from RCM for rehire
- Flow enters business process with error
- The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error.
Cause
- The issue is caused because of payComponentRecurring.frequency mapping.
- It is mapped to a frequency object which is not supported. Hence, rehire group assignment is failing.
- Also ensure globalInfo.country is not mapped as can also cause issue
Resolution
- Change the frequency mapping to a String field and perform restart from Business Process Tile.
OR - Remove the frequency mapping, maintain the frequency value at Pay Component Recurring FO to default the same
- Remove mapping for global info country
- Once updated perform restart from Business Process Tile.
Keywords
The responsible group could not be fetched due to an API invocation failure. The failure occurred due to the following: Internal error., rehire coordinator, Assign Responsible Group for Onboarding Rehire Check, Rule execution for responsibility group assignment enters business process with error, frequency object, global info , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding 2111