SAP Knowledge Base Article - Public

3284407 - Recommended Visit Frequency field Not Updated in Route


You created a new Route and, after adding an Account to it, you noticed that the field Recommended Visit Frequency under Proposed Visits isn't updated accordingly.


SAP Cloud for Customer

Reproducing the Issue

  1. Navigate to Visits Workcenter.
  2. Go to Routes view.
  3. Create a new Route.
  4. Click Save and Open.
  5. Go to the Overview tab.
  6. Add and select an Account.
  7. The field "Recommended Visit Frequency" within Proposed Visits is not updated accordingly to the information maintained inside the Account.


The "Recommended Visit Frequency" mentioned at the Route > Account is referring to Recommended Frequency of Visits Tab of account, not to the Visit details tab of Account.

Hence the Recommended Visit Frequency is not maintained at Proposed Visits tab.


This is the expected system behavior.


Visits ; Facet ; Frequency ; Days ; Routes ; Customer ; Prospect ; Account , KBA , LOD-CRM-ACT-VST , Visit Planning , How To


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