SAP Knowledge Base Article - Public

3284876 - Image in the Document Preview Appears Upside Down

Symptom

When you preview a document using Print Preview or Preview, the Image embedded in the Forms appears upside down

Environment

SAP Business bydesign

SAP Cloud for Customer

Reproducing the Issue

The issue could happen in any document preview where an image is embedded

Cause

Adobe Forms Server does not support EXIF rotation metadata at all for embedded images

Resolution

This is a Limitation on ADS side.

if you check the original image, you will find one of settings as Rotate 180 degrees or a different angle

Keywords

EXIF, upside, image, embedded , KBA , AP-RC-OUT , Output Management , AP-RC-FF , Forms Flexibility , Problem

Product

SAP Cloud for Customer core applications all versions