SAP Knowledge Base Article - Public

3284954 - Token [[PasswordResetUrl]] is not available in External User Welcome Email Template - Onboarding

Symptom

Token [[PasswordResetUrl]] is not available in External User Welcome Email Template. The Token is not rendering the value wither.

When used as a hyperlink, it redirects to the Login Page.

Environment

SAP SuccessFactors Onboarding

Cause

If IAS is enabled then this is the expected behavior. Token [[PasswordResetUrl]] will not be made available when the system has IAS enabled for External Users.

Resolution

When IAS is enabled for external users, it is recommended that you deactivate the External User Welcome Email Template.

NOTE: When the IAS Upgrade from Upgrade Center is completed, the token is deactivated. It is not mandatory for IAS activation to be completed for the token to be disabled. 

See Also

Configuring Activation Email Template in Identity Authentication Service (IAS)

3204536 - How to Setup up Identity Authentication Service (IAS) for Onboarding External Users – Onboarding

Keywords

[[PasswordResetUrl]], PasswordResetUrl, Token, External User Welcome Message, redirect, login, page, missing, insert, token, list, Onboarding, OBX , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions