Symptom
You are using the OData entity ServiceRequestTextCollection, and notice that it is not possible to fetch the Author data.
Environment
SAP Cloud for Customer
Cause
The Author related data needs to be fetched using the OData entity ServiceRequestCollection, not the ServiceRequestTextCollection.
Resolution
To get get the complete details of the ServiceRequestTextCollection entity, with the author data as well, it would be necessary to use a query similar to the below one:
- https://myXXXXXX.crm.ondemand.com/sap/c4c/odata/v1/c4codataapi/ServiceRequestCollection( 'xxxxxxxxxxxxxxxxxxxxxxxxxxx')?$expand=ServiceRequestTextCollection&odata-show-authorName=true
With this, you can use the AuthorUUID to get the Author Name, since this query will show all the Service Request root data along with TextCollection.
Keywords
OData, API, odataapi, ServiceRequestTextCollection, ServiceRequestCollection, Author, Author Name, AuthorUUID, Author Data, Data, C4C, Tickets, Service, Service Request, How To, , KBA , LOD-CRM-SRP-API , Ticket API & Odata , How To