SAP Knowledge Base Article - Public

3285395 - Instance refresh - TENANTREFRESH_UNKNOWN_VALIDATION_ERROR - enabling bpe feature on target instance

Symptom

  • Instance Refresh tool fails with the following message:  TENANTREFRESH_UNKNOWN_VALIDATION_ERROR
  • Simultaneously, on the application logs on Splunk we see the following:
    • Failed to serialize validation info sf_class=com.successfactors.appsec.AbstractAccessController
    • enabling bpe feature on target instance

Environment

SAP SuccessFactors HXM Suite

Cause

The message "enabling bpe feature on target instance" points out to the issue already: Business Process Engine (BPE) was not enabled in Target Instance. 

Resolution

As part of IRT prerequisites, BPE should be enabled in both Source & Target as per KBA 2791468. Enable the BPE from the Target Provisioning under Company Settings > Enable Business Process Engine

Under TLS-26589 our ENG team is working on an improvement to the IRT tool to ensure that this get automatically fixed. 

Keywords

sf, sfsf , sf sf, SuccessFactors, SuccessFactor, Success, Factor, bizx, Instance refresh, TENANTREFRESH_UNKNOWN_VALIDATION_ERROR, enabling bpe feature on target instance, TLS-26589, INC3483745, INC3441872, 2H 2022 , KBA , LOD-SF-PLT-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors HXM Core 2211