3285395 - Instance Refresh Tool Failure, Stuck in 'Scheduled' Status and Token Generation Issues

1. Instance Refresh Tool got stuck in "Scheduled" status, and the refresh didn't run in the scheduled time.
2. Instance Refresh Tool generates a token successfully in the source. The generated token does not appear or reflect in the target system.
3. Instance Refresh tool fails with the following message in the IRT logs:  TENANTREFRESH_UNKNOWN_VALIDATION_ERROR.
4. (CPS team) Simultaneously, on the application logs on Splunk we can see one of the following entries:
   • Failed to serialize validation info sf_class=com.successfactors.appsec.AbstractAccessController [...]
   • Failed to initialize job context for AbstractJobContextJanitor [...] Caused by: com.successfactors.maestro.ProcessEngineException: Specified service task user identity [ xxxxx] doesn't exist!

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

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