SAP Knowledge Base Article - Public

3285628 - Error when opening a quote from C4C with "Message: Argument 'Response body is empty !' can not be null"

Symptom

When opening a quote from C4C, generic Application Error is thrown.

In LogEvent, record with "Message: Argument 'Response body is empty !' can not be null".

Environment

SAP SALES CLOUD CPQ connected with Cloud for Customer

Reproducing the Issue

  1. Open Cloud for Customer environment;
  2. In Sales Quote, try to expand a quote and open it on CPQ;
  3. Quote will load and throw a generic Application Error.

Cause

REST API base URL address provided is not correct.

Resolution

Mentioned field should be populated with URL provided after iFlow is deployed in CPI. To check this, user should go to "Manage Integration Content" page on CPI and enter configuration of proper iFlow. On expanded page, the URL will be displayed along with endpoint.

See Also

Keywords

Integration, C4C, CPI, Application Error, Cloud for Customer, Cloud Integration, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2022