SAP Knowledge Base Article - Public

3285692 - Document Name Grayed for Sender Country Israel

Symptom

 You cannot open a document name since the document name is grayed out and inactive.

Environment

SAP Business ByDesign

Reproducing the Issue

navigate to the

  1. Customer invoicing work center.
  2. View Invoice document and open the invoice
  3. Here navigate to the output history and Select the document name.

Cause

As this was a requirement for sender country Israel.

This is the expected behaviour in case of Israel as sender country.

We disable the preview link for the original document.

Resolution

The document can be previewed using the Preview button.

Keywords

Document name, Israel sender, Sender Country , KBA , AP-RC-OUT , Output Management , How To

Product

SAP Business ByDesign all versions