SAP Knowledge Base Article - Public

3285700 - ORD configuration are not getting saved in provisioning

Symptom

In Provisioning, configurations under Online report designer to enable canvas report are not getting saved.

Environment

  • SAP SuccessFactors HXM Suite
    • Analytics & Reporting (Ad Hoc, YouCalc, ORD)
      • Advanced Reporting (ODS)
      • Detailed Reporting - live data

Reproducing the Issue

1. Go to Provisioning

2. Navigate to Company settings

3. Under Online Report Designer, try to enable EC Client/ Platform client

4. Save changes, configuration are not getting saved.

Cause

After Instance refresh, below can be a reason

1. WFA/WFP/Talent Insight company identifier has no value in provisioning.

2. WFA/WFP/Talent Insight company identifier may have different company ID.

Note: If company identifier is changed, then any existing canvas reports will be removed from the impacted instance. Please validate before changing the company identifier.

Resolution

1. Please verify the reason why the company identifier is incorrect and change the company identifier to correct Company ID accordingly.

2. Once changed wait for some time and try to save configurations.

See Also

2790813 - EC Client is not getting saved in Provisioning, Advanced Reporting is missing - Online Report Designer - SAP for Me

Keywords

Canvas, ORD, Advanced, Provisioning, Save, error, EC Client, Platform client, not getting saved Provisioning, Advanced Reporting missing ORD Report Center, Canvas missing

 
, KBA , LOD-SF-ANA-PRV , Provisioning Changes , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-ANA-ADV , Advanced Reporting (ODS) , Problem

Product

SAP SuccessFactors HXM Suite 2211